Plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant. This role makes field service calls to troubleshoot and repair malfunctioning units according to customer requests and scheduling requirements.

Position Description:

Responsible for the installation and service of company products including providing service and troubleshooting support on corrugated, sheeter, or finishing machinery in the field.

Key Responsibilities/Complexities:

• Provide engineer support in troubleshooting problems with customer equipment either onsite or via phone.
• Assist with onsite new machine installations; perform routine and/or emergency mechanical/electrical service.
• Assist with training customer operation and maintenance personnel with emphasis on safe operation and establishing a zero-energy state during maintenance.
• Provide follow-up documentation, such as installation and service records, and/or trip reports/expenses, in a timely manner.
• Assist with detecting defective/faulty materials or equipment; report unusual conditions to supervisor immediately.
• Maintain work area in a clean, orderly, and safe fashion.

Competencies:

• Basic knowledge of manufacturing methods, material application, and electrical/mechanical design.
• Ability to read and interpret schematics, prints and assembly layouts.
• Ability to work in customer’s facility and positively influence that relationship.
• Superior customer service skills.
• Strong logic and reasoning abilities.
• Basic experience in PLC, servo motor controls, and HMI controls is preferred.
• The ability to read and utilize various gauges and precision measuring equipment.
• Strong problem-solving skills; ability to solve practical problems with a variety of variables in situations where limited standardization exists.
• Proficiency with MS Office; experience with automated schematics CAD system, and SolidWorks beneficial.
• Proven written and verbal communication skills; some positions may require a proficiency in one or more languages other than English.
• Must be capable of multi-tasking various duties throughout the day and have a positive attitude with an ability to be versatile and flexible.
• Ability to achieve increased levels of competence with BWP products as measured by increased level of certifications on the products.

Initiative/Ingenuity:  Outstanding judgement, initiative and ability to deal with complex factors not always easily evaluated and to make decisions based on conclusions for which there may be little precedent; highly technical engineering duties present constantly changing problems.

Supervisory/Responsibility:  Works under general direction using policies and broad objectives with little functional guidance.  Provide training of customer operation and maintenance personnel and supervise new installations for which team collaboration is required.  

Work Environment:  Field Service Technicians work in customer plants.  Exposure to plant and new construction elements such as dirt, oil, grease, along with extended travel away from home.

Physical Demands:  The employee may be required to stand, sit, climb or balance, stoop, kneel, crouch, or crawl.  The employee may lift and/or move up to 50 pounds unassisted and greater than 50 pounds with assistance.  Normal mental and visual attention is necessary to perform various duties.

Position Type:  This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs. Anticipated field time over a six-month period is 75% - 80% or more.  Holiday and weekend work is routine for Field Service Technicians.

Travel:  Extensive travel within North America (USA, Canada, Mexico) region; opportunity for international travel if desired.  Anticipated travel over a six-month period is 75%-80% or more.

Required Education and Experience:

• A two-year post high school diploma/certificate in electro-mechanical technology (or similar associate/technical degree) OR a high school diploma and a minimum of 7 years relevant experience.
• Knowledge of mechanical, pneumatic, and controls systems along with a general understanding of material handling practices.
• Excellent customer relations and interpersonal relations skills including a high degree of diplomacy.
• Ability to work effectively in a team environment.
• Experience in PLC Programming
• Basic computer skills including Word and Excel.